“When I was pregnant in 2020 I was extremely scared and anxious. I was made homeless and had no where to go. I contacted Ann for advice and she calmed me down and told me everything was going to be ok. She took the time out and advised me on housing and signed post me the the relevant people that could help. I had regular contact throughout my whole pregnancy, she gave me advice and guidance as I was so anxious. At one stage of my pregnancy I couldn’t feel any movement and Ann came to the Hospital with me so I could get checked out. I was very grateful as she dropped everything just to be there. Ann sat down for hours with me to create a birth plan, she was very patient with me and explained very clearly each part of the plan. Ann even offered to be there at my birth but due to covid restrictions she was unable to be there. Ann supported me after the baby came. She came to my house and told me all I need to know. I had no one, but felt reassured that Ann was only one phone call away. Lots of issues popped up with my baby and she became very unwell. My baby had jaundice and I didn’t know. Again Ann told me what to do and advised me to go to the hospital. I’m very grateful for her advice as my baby had to stay in and receive light therapy. Overall Ann was the support that I never received from the healthcare professionals and I just want to say a massive THANK YOU. You are absolutely amazing at your job, you went above and beyond and for that I can’t thank you enough.”